Walk - in Drive - Customer Service
Walk-in Drive on 15 th Julybetween 11 am to 3 pm
Location: Ax is Bank, Vile Parle, Mumbai, India(On-site)
Shift Timing: 24/7 rotationalshiftsandweekoffs
Female Shift Window: 8 AMto 8 PMrotationalshiftsandrotationalweekoffs
Wearehiring for Officer or Assistant Manager Gradeonly.
Pleasefind JDbelow.
Wearelookingat
Graduate and PGfreshers.
Excellent English-speakingskills and Immediatejoinersarepreferred.
Age Limit: 35 yrs
About the Role
Theroleexistsforeffectivelyresolvingcustomerqueriesorcomplaints-atthefirstinstance-withexcellentcustomersatisfactionscoresandminimumhandlingtimealongwithcrosssellingandupsellingvariousproducts
Key Responsibilities
• Effectivelyresolvingcustomerqueriesorcomplaints-atthefirstinstance-withexcellentcustomersatisfactionscoresandminimumcallhandlingtime,
- Deliveringservicewithrequisitecourtesyandaccuracy,
- Achieving Call Qualitytargetsandotherkeyperformanceindicators,
- Cross-sell/upsellproductslikeloans, mortgages, priority/eliteaccounts, etc.
Interestedcandidatescomeforthewalk-indrive.
[contact shared on WhatsApp] or Whatsapptheircv on [contact shared on WhatsApp](DONOTCALL)
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Interview advice
Going for the Customer Support role at AxisBank? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.