Technical Support Engineer
🚨 We're Hiring | Technical Support Engineer – Adobe Digital Marketing 🚨
Are you passionate about solving technical challenges and delivering world-class customer support? We're looking for Technical Support Engineers with strong web technologies and Adobe Digital Marketing expertise to join our team.
📍 Location: Noida (Hybrid/As per business requirement)
🌙 Shift: Permanent IST Night Shift (8:00 PM – 7:00 AM, 9-hour shift)
📅 Weekend/Holiday Support: Rotational
🔹 Key Responsibilities
Provide technical support via phone and email to global customers.
Troubleshoot and resolve complex technical issues.
Validate and report product bugs accurately.
Educate customers on Adobe Digital Marketing solutions.
Analyze implementation issues and provide scalable solutions.
Own customer cases end-to-end and collaborate with global teams.
Maintain product documentation and identify trends for proactive resolution.
🔹 Mandatory Skills
✅ Excellent written and verbal communication skills
✅ Comfortable working permanent IST Night Shift
✅ Strong knowledge of HTML, JavaScript, Perl, Web Services
✅ Hands-on experience with SQL and databases
✅ Experience with REST/SOAP APIs, PHP, and API integrations
✅ Knowledge of Tag Management tools (Adobe Launch, DTM, Tealium, etc.)
✅ Strong understanding of JavaScript frameworks (jQuery, AngularJS, or similar)
✅ Experience troubleshooting analytics implementations
🔹 Preferred Skills
Adobe Experience Platform (AEP)
Adobe Analytics
Adobe Target
Adobe Audience Manager
Adobe Experience Cloud
Google Analytics
Salesforce
Pega
Digital Marketing, CRO, Digital Analytics, UX
Adobe Certifications (Preferred)
👤 We're Looking For
✔ Excellent customer-facing and troubleshooting skills
✔ Strong analytical and debugging abilities
✔ Experience supporting web technologies and digital marketing platforms
✔ Ability to work independently while collaborating with global teams
📩 Interested candidates, please share your updated resume with: [contact shared on WhatsApp]
#Hiring #Adobe #AdobeAnalytics #AdobeExperiencePlatform #AdobeTarget #AdobeExperienceCloud #TechnicalSupport #DigitalMarketing #JavaScript #HTML #SQL #RESTAPI #TagManagement #NightShift #Noida #TechJobs #HiringNow
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Interview advice
Going for the Customer Support role at Adobe? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.