Service Planner - Guwahati

About the Role:
• The Service Planner/Sr. Service Plannerisresponsibleforend-to-endserviceplanning, dataaccuracy, systemusage, productivitymonitoring, andcoordinationwithcross-functionalteamstoensuresmoothandtimelyservicedelivery.

• Theincumbentwillreportto the AOM/OM/Assistant Branch Manager/Branch Manager. Theincumbentwillhavetoworkaspartofamulti-functionalteamandthisinvolvescollaborationwiththeinternalteamandexternalstakeholders

Job Responsibilities:
• Developproficiencyincompanysoftware(i CABS, SCP, etc.)andensure 100%activeand\>95%usage of Service Companion(SCP)

• Supportdigitaltransitionandmaintaintheaccuracyofconsumption, TOS, andservicedata

• Coordinate with ITfornewusersordevice-relatedissues

• Ensureerror-freedocumentationandadherencetotheticket-basedcalloutprocess

• Organisedaily/weekly/monthlyserviceschedulesforalltechniciansacrosscontract, jobbing, renewals, andcomplaints

• Prioritiseplanningtoreduceservicebacklogandensure On-Timedelivery

• Liaise with Sales/Serviceteamstoaccommodateurgentvisitsandresolve STOP/terminationissues

• Tracktechnician-wiseproductivity, efficiency, andservicedelivery KPIs

• Maintainandreport the SOSdaily, weekly, andmonthly, including GSSSOS

• Provideregularupdatesonbacklogs, criticalissues, ageingprofiles, andcomplainttrends

• Assist AOM/OM/ABM/BMinmonitoringfield KPIs

• Coordinate with Sales and Operationsfortechnicianrouting, slotavailability, androutineadjustments

• Raiseunresolvedissuestonext-levelmanagementforresolution

• Ensureleaveplanningandservicecontinuitywithoutdisruption

Key Result Areas:
• On-time Service Planning

• Dat a Accuracy

• SCPUtilization

• Schedule Adherence

• Reporting&Analysis

• Cross-Team Coordination

Competencies(Skillsessentialtotherole):
• Detail Orientation

• Planning&Organizing

• Analytical Thinking

• Customer Focus

• Negotiati on Skills

Educational Qualification/Other Requirement:
• Minimumgraduate, with 13 yearsofrelevantexperience

• Basiccomputerskillsrequired(advancedproficiencyisaplus)

• Knowledge of MS-Office/G-Suite

Whatcanyouexpect from RPCI?
Ourvalueslieatthecoreofourmissionandvision. Webelievethatitsourpeoplewhomakeourcompanywhatitis. Webelievein:
• Service

• Relationships

• Teamwork

• Responsibility

DEIstatement: At RPCI, webelieveincommitmenttobuildaninclusive, variedworkplacewelcomingtopeopleofallbackgrounds.