Service Desk Support
🚨 Walk-In / Face-to-Face Interview | Hiring Service Desk Support (L1 & L2) 🚨
We are hiring Service Desk Support Professionals for International Voice Support roles.
📍 Interview Mode: Face-to-Face (F2F) Interview Only
🏢 Work Mode: 5 Days Work from Office
🕒 Shift: 24x7 Rotational Shifts
L1 Service Desk Support
Experience: 0.6 – 3 Years
Education: Any Graduate
Required Skills:
International Voice Support / Service Desk
ServiceNow (preferred)
Active Directory
RSA Token
VPN, Citrix & VDI Troubleshooting
MS Office
Remote Desktop Support
Incident & Ticket Management
L2 Service Desk Support
Experience: 3 – 5 Years
Education: Any Graduate
Required Skills:
International Voice Support / Service Desk
ServiceNow
Outlook & Office 365
VPN, Citrix & VDI Troubleshooting
Active Directory & User Account Management
Remote Desktop Support
Incident & Ticket Management
Client Software & Basic Network Troubleshooting
Key Responsibilities
✔ Handle inbound user calls and provide technical support
✔ Resolve incidents within SLA timelines
✔ Troubleshoot desktop, VPN, Citrix, VDI, Outlook & Office 365 issues
✔ Manage and update tickets using ServiceNow
✔ Deliver excellent customer service and First Call Resolution (FCR)
✔ Follow SOPs, escalation processes, and compliance guidelines
📩 Interested candidates, please share your updated resume with:
Neha Khan
✉️ [contact shared on WhatsApp]
Please mention the following details while sharing your profile:
Current CTC
Expected CTC (ECTC)
Notice Period
Current Location
📢 Only candidates who are available for a Face-to-Face interview should apply.
Please like, comment, or share this opportunity with your network.
#Hiring #WalkIn #F2FInterview #ServiceDesk #TechnicalSupport #InternationalVoiceSupport #ServiceNow #ActiveDirectory #VPN #Citrix #VDI #Office365 #L1Support #L2Support #ITJobs #HiringNow
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Interview advice
Going for this role at Varite? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.