Service Desk Role

Job description

📢WALK-IN DRIVE FOR FRESHERS FOR TECHNICAL ROLE📢

Meet SIMRAN HR on followed dates in walk-in drive for SERVICE DESK ROLE.👩‍💻

Job description:
We are hiring for technical role into Service Desk- International Service Desk -L1 support- Good with Office 365 knowledge/ ticketing tool.

Roles and Responsibility:
☑️ Provide timely and effective L1 support to international clients via phone. Voice process.

☑️ Manage tickets using ticketing tools to ensure efficient issue resolution.

☑️ Collaborate with internal teams to resolve complex technical issues.

☑️ Develop and maintain technical documentation and knowledge base articles.

☑️ Analyze customer feedback and suggest improvements to processes and procedures.

Eligibility criteria:
☑️ Freshers with basic technical support knowledge are welcome to apply.

☑️ Candidate should be graduates in BE/ Btech only.

☑️ Excellent communication in English is preferred.

☑️ Immediate joiners preferred.

💸Salary: 2.6LPA

🏛Training for 2months in Mysore, Karnataka. (Accommodation will be provided by company within campus, paid training)

📍Post Training - Work location: Infosys, Phase II & III Hinjewadi Pune.

If you are looking to begin your career in if support with strong learning opportunities and a professional work environment, we would love to hear from you.

Interested candidates come for walk-in drive at our office location @ Infosys, Phase 3, Pune.

CONTACT PERSON for service desk role (Fresher)- SIMRAN HR

Walk-in dates are as follow:

> 26-Jun-26
> 27-Jun-26
> 30-Jun-26