Senior Executive- International Customer Support
Jobdescription:
Job Title: Seni or Executive International Customer Support
Role Overview:
The Seni or Executive–International Customer Supportisresponsibleformanagingglobaldistributor
relationships, supportingsalesoperations, coordinatingcross-functionalactivities, andensuring
smoothexecutionofinternationalbusinessprocesses.
Key Responsibilities:
Distribut or Management:
•Onboardnewinternationaldistributorsandmaintainstrongrelationships.
•Trackdistributorperformance, salesdata, targets, andagreementvalidity.
•Prepareandmanagedistributoragreementsandconductregularreviewmeetings.
Sales Coordination&Reporting:
•Monitordistributorsalesandshareperformancedatawithinternal Sales Officers.
•Supportsalesgrowththroughcoordinationofschemes, follow-ups, andperformancetracking.
Marketing&Promotional Support:
•Coordinatedispatchofpromotionalmaterialsandgiftkitstodistributors.
•Planandexecutemonthlysocialmediacontentincoordinationwith the Marketingteam.
•Identifyandcoordinatewithvendorsforpromotionalitemsandgiveaways.
Training&Support:
•Providewebsiteintroductionandwebsitemoduletrainingtonewlyonboardeddistributors.
•Assistinproducttrainingsincoordinationwith the Export Marketingteam.
Operations&Coordination:
•Coordinate with International Logistics, Purchase, Accounts, andinternalteamsforsmooth
executionbasedonthenatureofthework.
•Handleteamqueriesrelatedtodistributordetails, ERPupdates, andwebsitemodules.
•Supportteamoperationsintheabsenceofreportingmanagers.
Documentation&Compliance:
•Maintainrecordssuchasdistributorregisters, inquiryregisters, agreements, andfeedback
forms.
•Updateriskregisters, objectives, SOPs, and QSPsincoordinationwithinternalandregulatory
teams.
•Submitrequiredreportsforauditsandinternalreviews.
Exhibitions&Travel Coordination:
•Coordinatewith the Export Managerforvisaprocessingandapprovals.
•Supportinternationalexhibition-relatedactivities, includingcoordination, preparation, and
post-exhibitionfollow-ups, asrequired..
Additional Support:
•Assistinpreparingpresentations(PPTs)asrequiredformeetings, trainings, orreviews.
Key Skills&Competencies:
•Strongcommunicationandinterpersonalskills
•Goodcoordination, planning, andtimemanagementabilities
•Abilitytohandledatawithattentiontodetailandaccuracy
•Problem-solvinganddecision-makingcapability
•Abilitytomanagemultipletasksefficiently
•Workingknowledge of MSOffice(Excel, Power Point, Word)
Freshersarealsowelcome.
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for the Customer Support role at Sisco Research Laboratories(SRL)? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.