Program Intern

Program Intern - Operations & Learner Engagement

Location: Noida, Sector 62
Work Mode: Work from Office
Experience: Freshers / 0–1 Year
Department: Program Operations
Duration: 6 Months (Paid)

About The Role
We are looking for a Program Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners.
This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.

Key Responsibilities
Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.
Follow up with learners through calls, WhatsApp, email, or other communication channels.
Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.
Track learner participation, attendance, responses, and pending actions.
Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date.
Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues.
Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.
Assist in collecting learner feedback and following up on feedback-related actions.
Support scheduling, session coordination, reminders, and other program activities.
Prepare basic daily/weekly operational updates and reports.
Ensure timely completion of assigned follow-ups and operational tasks.
Support the Program Operations team in maintaining a smooth learner experience throughout the program.

What We're Looking For
Good verbal and written communication skills.
Comfortable making frequent outbound calls and speaking with learners professionally.
Strong follow-up and coordination skills.
Basic knowledge of Google Sheets / MS Excel.
Good attention to detail and ability to maintain accurate records.
Ability to manage repetitive tasks while maintaining consistency and accuracy.
Proactive approach to identifying and following up on pending tasks.
Ability to work in a fast-paced, operations-driven environment.
Freshers are welcome to apply.

Key Skills
Learner Communication
Calling & Follow-ups
Program Coordination
Operations
Data Management
Google Sheets/Excel
Stakeholder Coordination
Problem Solving

What You Will Gain
Hands-on experience in Program Operations and Learner Success.
Exposure to managing live programs and learner journeys.
Experience in communication, coordination, reporting, and operational tracking.
Opportunity to work closely with cross-functional teams and understand how an upskilling program is managed end-to-end.

Interested candidates, kindly share your CV with us at [contact shared on WhatsApp] or directly DM me.