PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS
Your Role and Responsibilities: As a Process Associate Recruitment, youareresponsibleforworkingwithpartnersandprovidingend-to-endrecruitmentsupport. Youwillworkcloselywiththeclient, IBMsoperationmanagement, andstaff. Youwilldefine, develop, plan, andimplementsourcingstrategiestoprovideaqualifiedtalentpool.
Yourprimaryresponsibilitiesinclude:
Takepartialownershipofthesourcinglifecycle, ensuringprocessadherence to Service Level Agreements(SLA)
Implementnewsourcingmethods, assesscandidatesuitability, andestablishrigorousscreeningcriteriatoidentifytoptalentinthepool
Collaboratewithbusinessleaderstosetgoalsfor the Global Delivery Centeronaweekly, quarterly, andyearlybasis
Utilize ATStoperformcandidatescreeningandupdatethestatus of Candidateson the ATStoolregularly
Required Education:
Bachelor's Degree
Preferrededucation
Master's Degree
Required Technical and Professional Expertise:
Graduate with 0-1 yearofexperienceinsourcingandrecruitment(preferably in ITES/BPO/FAdomains)
Demonstratedabilitytoestablishrapportandcollaborate with Hiring Managersthroughouttheentireprocess, fromopenrequisitiontosourcing, debriefing, andofferstages
Proficientinutilizingsocialmediachannelsandothercreativesourcingmethods
Provenexperienceinpartnermanagement, adeptatnavigatingchallengingdiscussions. Developexpertiseindeepdomainknowledge, andbusinessstrategy, anddriveinnovation
Preferred Technical and Professional Experience:
Proficient in MSOfficeapplications
Self-directedandambitiousachiever
Meetingtargetseffectively
Demonstratedabilitytoanalysecomplexdata, complementedbystronginterpersonalandorganizationalskills
Years of Experience:
0-1
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Interview advice
Going for the Operations role at IBM? A few things that help freshers walk in prepared:
- Have one example ready where you brought order to chaos — a process you organised or a bottleneck you fixed, with the result.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".