Process Associate - Trust and Safety
Readytoshapethefutureofwork?
At Genpact, wedontjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustries, andwereleadingthecharge. Genpacts AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowwerescalingadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthatsshapingthefuture, thisisyourmoment.
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutions–wehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation , ourteamsimplementdata, technology, and AItocreatetomorrow, today.
Invitingapplicationsfortherole of Process Associate, Trust&Safety
**Work Location**: Ahmedabad(Work from Office)
Inthisrole, youwillberesponsibletodemonstrateinnovationandintuitioninidentifyingareasrequiringoperationaladaptationand/orimprovement. Activeuser of Internetandonlineapplications.
Job Description
Responsibilities: -
- Assistincreating, editing, andupdatingdigitalcontentacrosswebsitesandotherplatforms.
- Coordinatewithcross-functionalteamstoensurecontentalignswithbrandguidelinesandbusinessobjectives.-
- Monitorandanalyzecontentperformancemetricstosuggestimprovementsandenhanceuserengagement.-
- Supporttheschedulingandpublishingofcontentacrossmultipledigitalplatforms.-
- Conductregularcontentauditstomaintainaccuracy, relevancy, andconsistency.-
- Collaboratewithteamstooptimizecontentworkflowsandprocesses.-Provideinputandfeedbackforcontinuousimprovementofcontentqualityanduserexperience.
Qualifications
Bachelors-Commerce, Bachelors-Economics, Bachelors-Finance, Masters-Business Administration, Masters-Business Analytics
Qualificationsweseekinyou!
Minimumqualifications
•Graduate(Any Discipline)
•Freshersareeligible
•Excellentproficiencywithwritten Englishandwithneutral Englishaccent
Preferredqualifications
•Previousexperienceinacustomerservicerolechat/email/voice
•Effectiveprobingskillsandanalyzing/understandingskills
•Analyticalskillswithcustomercentricapproach
Whyjo in Genpact?
- Beatransformationleader –Workatthecuttingedge of AI, automation, anddigitalinnovation
- Makeanimpact –Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter
- Accelerateyourcareer –Gethands-onexperience, mentorship, andcontinuouslearningopportunities
- Workwiththebest –Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
- Thriveinavalues-drivenculture –Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress
Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Let’sbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.
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Interview advice
Going for this role at Genpact? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.