Process Associate- EDM
Your Role and Responsibilities:
Employeesinthisspecialtyshouldhaveknowledge in Work Day HRManagement System. Thiswillbekeyastheyexecutethedifferentkey Hum an Resource Deliveryprocessingactivities. Thisknowledgecoupledwiththeirunderstandingofclient-specificpolicyisessential for Hum an Resources Deliveryspecialties. Shouldanissuebeidentified, employeeswillneedtoreachouttoupstreamanddownstreamprocessestoresolvetheissue. Agoodunderstandingoftheend-to-end HRMSSystem and Processwillallowthemtonavigatethroughthesedependenciesseamlessly. Theremaybeoccasionswhenemployeeswillberequiredtoperformsystemtesting.
Yourprimaryresponsibilitiesinclude:
Inputsandprocessesemployeedatain the HRSystemtoprovideaccurateandtimelyinformationtoavariety of HRServices
Workingoncomplextransactionsrequiringreview&eligibilitychecking
Runsreports&performsreconciliationsbetweenvariousreports
Interfacewithcustomerstoresolvequestionsandissuesregardingcompensationadministration/processes
Providesdataforanyinternalbusinesscontrolsteamasrequired
Ensurecompliancetotheclientsexistingstandards
Providesservicesthatreliesontheprocessedemployeedatatomeetthedemandof the Service Level Agreement(SLA)
Providessolutionstoissuesbroughtupbythecontactcentreaccordingtopolicyguidelinesset
Required Education:
Bachelor's Degree
Preferrededucation
Master's Degree
Required Technical and Professional Expertise:
Graduate or Post-Graduate(MBAHRispreferred)havingoverall of 0-6 monthsofexperience in Employee Dat a Management&Issue Resolutionforany International IT/ITESCompany
Excellentcommunicationskills in Englishbothoral&written
Strongknowledge of MSExcel
Abilitytomanagemultiple, diverseprioritiesundertimepressuretomeetkeycustomerandfinancialdeadlines
Abilitytopre-emptpotentialissuesandreprioritizeworktomeeteverchangingneedsofcustomersbothinternalandexternal; proactivelyfollowsupwithkeycustomersonresolutionandactionplans
Abilitytothinkthroughcomplexissuesandsituationsanddeveloprobust, wellthoughtoutsolutionswhichmeettheneedofthebusiness
Abilitytotrouble-shootandimplementchangesinhis/herprocesses; abilitytoidentifymajorareasofconcernregardingcompliancetotravelpolicyaswellasrecommendmeasurestoaddressidentifiedexceptions; abilitytoanalyseandpresenttravelspendingdatainawaythatwillprovideoptimumbenefitstothebusiness
Effectively Works with Others-Workswellwithinternalcustomersandexternalsuppliersandcanpositivelyinfluenceothersinproblemsolvingandworkprocessimprovements
Excellent Customer Serviceskillsabilitytocommunicatetoallpeopleatalllevelswithintheorganization. Musthavetheabilitytoresolvedifficultcustomerserviceissues
Highdegreeofnumeracyskillswithmeticulousattentiontodetails
Teamworktheabilitytoworkwellwithintheteamiskeytothisrole
Shouldhaveexcellentcommunicationskills(oral&written)in English
Shouldhavestrong MSExcel&Work Day HRMSknowledge
Shouldbe from Core HRbackground
Shouldbeopentoworkinginrotationalshifts
Years of Experience:
0-1
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Interview advice
Going for this role at IBM? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.