Phone Banking Executive

Role&responsibilities

Answerinboundcallsandassistcustomerswith their Queries/Request/Complains.
• Raise Request&Complaintsonbehalfofthecustomerin the CRMtool.

• Generateleadsandeducatecustomersaboutnewproducts&theirbenefits.

• Maintainandadheretocomplianceguidelines

• Captureproblemindicators, highlightandsuggestimprovement

• Adherencetothemonthly Scorecardparametersincluding Quality, Efficiency and Accuracy

• Maintainadequateknowledgelevelsonproducts, processesandsystemsused

• Ensuresalestargetaremet

• Skills Required:

• Excellentverbalcommunicationskills

• Abilitytocomprehend, captureaswellasinterpretbasiccustomerinformation

• Strongcustomerservicefocus

• Knowledge of Banking/Creditcardspreferred.

Work Timings: Opentoworkinshiftsmale 24*7/rotationaloffs(For Femaleshiftwindowwill be 6: 30 am to 8: 30 pm).

Languages Required: Excellent English+Hindi(compulsory).
Candidatesneedtobeproficientinlanguagecapabilitiesandneedtoclearthewrittenaptitudeexamscoring 40 out of 50.

Education: Graduates(Anystream).