PE-Loan Servicing

Job Summary
PE-LOANSERVICING 2. Job Summary: Voice Individualsinthisroleareresponsibleforfirstlevelprocessingofloansordersrequestsandclaimsacrosstheloanservicinglifecycle Theassociateisexpectedtoprocessitemsaccuratelyandoptimallyinaccordancewithlaiddownproceduresandmaintainrequisitestandardsofqualityandproductivity 3. Experience: 0 to 2 yrs 4. Required Skills: Technical Skills: MSExcel Doma in Skills: 5. Nicetohaveskills: Doma in Skills: 6. Technology:
Responsibilities
PE-LOANSERVICING 2. Job Summary: Voice Individualsinthisroleareresponsibleforfirstlevelprocessingofloansordersrequestsandclaimsacrosstheloanservicinglifecycle Theassociateisexpectedtoprocessitemsaccuratelyandoptimallyinaccordancewithlaiddownproceduresandmaintainrequisitestandardsofqualityandproductivity 3. Experience: 0 to 2 yrs 4. Required Skills: Technical Skills: MSExcel Doma in Skills: 5. Nicetohaveskills: Doma in Skills: 6. Technology: 7. Shift: Day 8. Responsibilities: Knowledge on Lo an Servicingandcomponents Escrow and Non Escrowloans Familiarwithkeytopicslikenewloansetupflooddeterminati on Mortgage Insurancetax Investorreportingdocumentindexingimagingandretrieval IIKey Result Are as Processingloansordersrequestsorclaimsasassigned by Team Lead Achieve Individual SLAtargetsformetricslike Accuracy Productivity Volumes and TATAdherencetotheproceduresprovidedbythebusinessalsocalled SOPStandard Operating Procedure Completionofallmandatoryassessmentcertificationsasapplicabletothesupportedbusiness Achievetherequired Learning Health Score IIITypical Responsibilities Business Customer Liaisewithinternalexternalclients Seekforapprovalsfrominternalstakeholderswhereverrequired Project Process Firstlevelprocessingofassignedtransactionsonanyofthefollowingtypeso Qualityreviewappraisalreview BPOreviewtitlereviewo Verificationo Informationsetup Loansetupescrowsetup Modsetupclaimsetupo Updatingofinformati on 5 BPSHorizontals Service Delivery Tracko Assignmentofworkappraisaltitleclosingordersothervendorassignmen to Researchofmissingdocssubordinationescrowtaxclaimsmodso Executionofprocessingtransactions Abilitytoidentifyandunderstandvariousterminologiesused in USMortgage Mortgagelienparcelservicesescrow and Non Escrowtypesofloans Knowledgetoclearlyidentifythevariousfunctionsin a Mortgage Value Cha in Knowledgeongeneratingreportshandlingpaymentsprocessingnonsufficientfundrequestsperformresearchonloanaccountsandhandleexceptions Followtheworkinstructiondocument SOPtoprocessalltasksandactivities Processtheworkinworkflowtoolsasavailable Ensureadherence to QCchecklists Seekclarifications from SPESMEwhereneeded Inform SMESupervisorincaseofupdatesorchangestoprocess Performregularmaintenancetasksandcompletethetaskbeforewindinguptheday People Team Completethemandatorytrainingprograms Participatein the Preprocessorientationprocess Captureproductivitynonproductivityhoursinspecifictoolsasmadeavailable Activelyparticipateandcontributetoteaminitiativesregularteammeetingspresentingofthoughts Ideasetc IVDegree of Independence Supervisionrequired Performsassigneddutiesaccordingtospecificprocedures Complexproblemsproceduresprocessesarereferredtotherespective SOPsupervis or Workproductisreviewedcloselyforaccuracy VTeam Management Responsibilities NAVIQualificati on Educati on Graduate MBAMinimum Experiencerequired 0 to 1 yearexperience in BPOTransacti on Dat a Processingbackground Mortgage Voiceskillsifneeded VIIAdditional Info Whileperformingtheessentialfunctionsofthisjobtheassociateisrequiredtoremaininastationarypositionstandingorseateduseacomputerkeyboardandviewdataonacomputerscreenforup to 95 oftheirworkhoursorshift VIIIEntry and Ex it Criteri a Shift Timing 17300330 Work Model Shiftalignment WFONightshifts Thisrequirementis for Voice