Operations Intern – Carrier Operations
Hiring Alert Shiprocket | Operations Intern – Carrier Operations
We are looking for an Operations Intern to join our dynamic operations team and work closely with carriers and internal stakeholders to ensure smooth and timely deliveries.
Role: Operations Intern – Carrier Operations
Duration: 3 Months
Internship: Paid
Location: Gurugram
What You’ll Work On:
• Monitor carrier operations for non-appointment deliveries.
• Track and manage EDD (Estimated Delivery Date) breaches and daily operational escalations.
• Monitor ageing of open cases and drive timely closures.
• Coordinate with carriers and the Sales team to clear operational backlogs.
• Work on issue resolution while maintaining a strong focus on customer experience.
• Collaborate with multiple stakeholders to ensure smooth day-to-day operations.
What We’re Looking For:
• Strong problem-solving and analytical skills.
• Good communication and coordination abilities.
• Attention to detail and ownership of assigned tasks.
• Ability to manage multiple cases and escalations in a fast-paced environment.
Candidates who are eager to learn, proactive, and comfortable working with multiple stakeholders.
Interested candidates can directly DM me their CV to apply for the role.
Please mention the subject line: “Shiprocket Internship : Cargo” when sharing your CV.
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Interview advice
Going for the Operations role at Shiprocket? A few things that help freshers walk in prepared:
- Have one example ready where you brought order to chaos — a process you organised or a bottleneck you fixed, with the result.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.