International Email Support Associate
Job Descripti on Email Process Associate(International)
Company: Sutherland
Job Location: Airoli Navi Mumbai
Position: Email Process Associate
Shift: Day&Night(Rotationalshifts)
Working Hours: 7: 00 am-4: 00 pm&4: 30 pm-1: 30 AM(9 hrs)
Salary
18, 00020, 000 permonth
(Need Freshers, Experiencedcanapply)
Job Responsibilities
Handlecustomerqueriesthroughemailsupportinatimelyandprofessionalmanner
Resolvecustomerconcernsrelatedtoservices, refunds, andgeneralissues
Troubleshootservice-relatedproblemsandprovideappropriatesolutions
Coordinatewithinternalteamstoensurequickissueresolution
Maintainaccuraterecordsofcustomerinteractionsandresolutions
Ensurehighcustomersatisfactionbydeliveringqualitysupport
Followcompanyprocesses, servicestandards, andresponsetimelines
Completeassignedtasksefficientlyandwithindeadlines
Requirements
Excellentcommunicationskills
Comfortableworkinginnightshiftenvironment
Goodtypingandcomputerhandlingskills
Abilitytoworkinafast-pacedenvironment
Immediatejoinerspreferred
Eligibility
Graduate/Undergraduatecanapply
Candidates from BPOorcustomersupportbackgroundpreferred
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Interview advice
Going for this role at Sutherland? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.