JobsEteamHR voice CSR role-For Freshers Latest pass out Bangalore/PUNE /Mumbai

HR voice CSR role-For Freshers Latest pass out Bangalore/PUNE /Mumbai

Eteam·Bangalore·Posted 14 Jul·via Naukri

Jobdescription

Hiringfreshers for HRVOICESUPPORTCSRROLE

PUNE/MUMBAI/Bangalore

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

internationalvoicesupport
BPOVOICEINTERNATIONALVOICECANAPPLY

excellentcommunicationskills

Interviewmode VIRTUAL
WFOROLE 5 DAYWORKINGBOTHSIDECABS

nightshift

QUALIFICATION
LATEST 12 THPASSALSOCANAPPLYBUTEXCELLENTCOMMUNICATION

ONLYBA/B. COM/BBA/BMS/BCAONLYcanapply

NOTHIRINGBTECHBEORBSC

onlylatestgraduates or 12 thpasscanapply

POSTGRADUATIONMA/MBACANAPPLY

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

excellentcommunicationskills

experience 0 to 6 monthalsocanapply

Detailed JD

Working Hours: Shiftwillbeinany of United States of Americatimezones

Workingdays: Opentoworkinrotatingworkweek(Mon-Fri, Tue-Sat, Wed-Sun)

5 dayworkingcabsavailablebothsiderotationalshifts

Overall, Purpose of Job

Providehighquality Tier 2 Customer Supportservice to Customerswithcompletefocus on 100%issueresolution and 100%customersatisfaction.

Adhere to Clientdefinedaswellasinternallydefinedprocessesandprocedureswhilehandling Inboundcallsemails&chats

Followstandardproceduresforproperescalationofunresolvedissuestotheappropriateinternalteams

Striveandachieve SLAtargetandbusinessoutcomeindicatorsdefinedbytheclient

J ob Responsibilities/Authorities

Receiveinbound Calls/Emails/Chatsandensurethatcasesandinteractionsareloggedcorrectlyintherequiredtool

Providerecruitmentsupporttocandidates(freshapplicants, rehire)asperdefinedprocesses

Walkcustomers/Providenavigationalsupportonselfserviceportal

Ensuresecurityverificationsarecarriedoutpercompanypoliciesandproceduresandislineswith the GDPRguidelines

Placeoutboundcallstocustomerswhenrequiredinline with Client/Companyguidelines

Workproductivelywhilstmaintainingexceptionalcall/dataqualitystandardsinlinewithtargets

Contributetotheteamthroughopenandregularcommunicationwithpeers/supervisors

Adheretoallcompanyordepartmentalpoliciesandprocedures(personnelandoperational)

Keeptheprocessrepositorieslike DTPs, Knowledgebase, Sh are Pointupdatedwiththecurrentprocess

Maintainregularandpunctualattendanceinlinewithcompanypoliciesandprocedures

Minimizecustomercomplaintsandescalationsbyprovidingexceptionalserviceandcallcontrol

Experience Profile

Priorinternational BPOworkexperiencepreferred

LATEST 12 THPASSALSOCANAPPLYBUTEXCELLENTCOMMUNICATION

ONLYBA/B. COM/BBA/BMS/BCAONLYcanapply

NOTHIRINGBTECH/BEORBSC

onlylatestgraduates or 12 thpasscanapply

POSTGRADUATIONMA/MBACANalso APPLY

graduati on OR 12 THPASSneededlatest ONLY 2024 to 2026 passout

excellentcommunicationskills

experience 0 to 6 monthalsocanapply

Regards
Neeti
[contact shared on WhatsApp]
call&Whatsappme Monday to Friday 10 am to 6 pm

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Interview advice

Going for the HR role at Eteam? A few things that help freshers walk in prepared:

Be ready to talk through how you would handle a real people situation, and to show why discretion and clear communication matter in the role.
Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.