Hotel Operations Executive
Job Title: Hotel Operations Executive
Location: Gurugram (Sector 32)
Experience : Fresher to 2 Year
Apply: Drop your CV at [contact shared on WhatsApp]
Job Summary:
We are hiring a Hotel Operations Executive to manage post-booking activities including modifications, cancellations, and customer support. The role involves active coordination with hotels, resolving customer issues, and ensuring a smooth and hassle-free guest experience.
🔴 Requirements:
▪️ Proven experience in chat support, email support, and call support is mandatory.
▪️ Strong communication, coordination, and problem-solving skills.
▪️ Familiarity with OTA systems (Online Travel Agencies) is a plus.
🔴 Key Responsibilities:
▪️ Handle post-booking queries, changes, and cancellations efficiently.
▪️ Coordinate with hotels for booking confirmations and issue resolution.
▪️ Provide support to customers through calls, emails, and chats.
▪️ Manage escalations, refunds, and resolve payment discrepancies.
▪️ Maintain accurate booking records and contribute to process improvements.
Madhu SharmaDivya DuaNeha SareenTushika Verma
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#WeAreHiring #HotelOperationsExecutive #HospitalityJobs #CustomerSupport #TravelJobs #HotelOperations #GuestExperience #HiringNow #OTAJobs #JoinOurTeam
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Interview advice
Going for the Operations role at EaseMyTrip? A few things that help freshers walk in prepared:
- Have one example ready where you brought order to chaos — a process you organised or a bottleneck you fixed, with the result.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".