Hiring For Voice Customer Support | Sutherland
About the Role-
Kickstartyourcareerwithaglobalorganization!Wearehiringenthusiasticandcustomer-focusedindividuals for Voice Process(Customer Support)team. Ifyouhavestrongcommunicationskillsandapassionforhelpingcustomers, thisistheperfectopportunityforyou.
Key Responsibilities-
- Handleinboundinternationalcustomercalls
- Deliverexceptionalcustomerserviceexperience
- Maintainaccuraterecordsofcustomerinteractions
Eligibility Criteria-
- Freshersarehighlyencouragedtoapply
- Experience into International Voiceiswelcomeup to 3 years
- Excellentverbal&written Englishcommunication
- Strongproblem-solving&analyticalskills
- Customer-centricmindsetwithawillingnesstolearnandgrow
Shift&Work Details-
• 5-dayworkweek(Rotationalshifts&weeklyoffs)
- Rotational Night Shifts
- Work From Office(WFO)
- Two-waycabfacility(with in 25 kmradiusbasedonshift)
Work Location
Sutherl and A 1 Block, Ground Floor
Gateway Office Parks, Perungalathur, Chennai
Landmark: Opposite Perungalathur Railway Station
Ifyou'reinterestedinthejobrole, youcancometotheofficeforaninterviewbetween 12 pm-3 pm. Pleasemention"Maria"onthetopofyourresume.
Youcanalsoreachout@[contact shared on WhatsApp]/dropyourresume in Whatsapp/[contact shared on WhatsApp]
DISCLAIMER- Sutherlandneverasksforpaymentorfavorsinexchangeforjobopportunities. Reportsuspiciousactivity to [contact shared on WhatsApp].
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Interview advice
Going for the Customer Support role at Sutherland? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.