Hiring|| Customer service||NaukriFF|| Noida
Job Objective: Objectiveofthisroleistorespondtocustomerqueries, complaints, escalationsandrequestsabouttheservicesviainbound/outboundcalls, chats andemails.
Job Description:
• Manageinbound/outboundcalls, chat andemailsfromcustomers
- Adhereto the Service Level Agreement(SLAs)/Schedule Adherence
- Adheretothelaiddownprocedures/protocolsoftheprocess&organization
- Identifycustomerqueries, concernsandoverallneedsandprovidesolutions
- Addresscustomercomplaintsinatimely, compassionateandpatientmanner
- Collaboratewithappropriateteams/departmentstoensurequeryresolutionandcustomersatisfaction
- Understandandmaintainpersonalperformancetrackerstokeepacheckonexpectedproductivity, quality, timelylogin, SLAforcomplaintsonadailybasis
- Createcustomersatisfactionanddelightbysolvingproductrelatedqueriestimely
Required Skills:
• Goodcommunicationskills
- Activelisteningskills
- Strongconvincingskills
- Clienthandlingskills
Desired Skills:
Goodinterpersonalskills
Solutionorientedwitheffectiveproblem-solvingskills
Why Jo in Us:
Thisisauniqueopportunitytoworkoninnovativeanddisruptivetechnologydrivenbusinesssolutionsthatareshapingthefutureoftheindustry. Wearelookingforcandidateswhoarewillingtoworkpassionatelyinafast-pacedenvironmentandarereadytoenhancetheirskillsbylearningsomethingnew. Beingapart of Info Edge, willallowyoutounleashyourpotentialandcarveyourowncareer.
Tolearnmoreabout Info Edgevisit http: //www.infoedge.in/
PFBrequirementsandinterviewdetailsbelow:
Working Days: 5.5 daysworkingwithafixed Sundayoffandrotationaloffs on Saturdays.
Requirements:
Fresher’smusthavegoodcommunicationskills.
Experienced Candidatesshouldhavelessth an 2 yearsofexperience-Preferred
Candidateswithvoiceprocessexperiencewillbepreferred.
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Interview advice
Going for the Customer Support role at InfoEdge? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.