GET: Technical Support Engineer - Pneumatics
Yourjob:
• Supportcustomersremotelytotroubleshootandcommissiontheirpneumaticandprocessautomationsystems Identifyandresolvetechnicalissuesrelatedtoproductmalfunction/wronginstallation/wrongparameterization, etc
- Responsibleforsolvingcustomersandinternaltechnicalinquiries
- Selectthepropercomponentsforthecustomers Machine, Factory and Process Automationapplication
- Usetechnicalfeaturesandparametersbasedoncatalogueinformationtosolvetechnicalenquiries
- Keepanopencommunicationwithother Festocompaniesworldwidetoclarifycustomer-specificproblemsandtechnicaldetails
- Participateactivelyintechnicaltrainings
Yourqualification:
• B. E./B. Techdegree in Mechanical or Mechatronics Engineering(Fresherorwithlessth an 1 yearofexperience)
- Strong Knowledgeofproductsandapplicationsinthefield of Pneumatics and Process Automation
- Knowledgeof the Festoproductportfolioisanadvantage
- Excellentwrittenandverbal Englishcommunication
- Experienceincustomerinteractionsuchastechnicaldiscussion, on-site/remoteservice
- Verygood MSOfficeknowledge
- Stronganalyticalskillstoanalyse, reviewandresolvecustomersupporttickets
- Workscollaborativelytoresolveissueswithapositive, solution-orientedmindset
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Interview advice
Going for the Customer Support role at Festo? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.