GCP Tech Support Agent
Hiring | Immediate Joiners | GCP Tech Support Agent
📍 Location: Bengaluru, Karnataka, India
🏢 Company: Virtusa
💼 Role: Senior Software Engineer – GCP Tech Support Agent
🕒 Employment Type: Full-Time
Are you passionate about Google Cloud Platform (GCP) and Google Workspace (GWS)? We're looking for Immediate Joiners with 0–2 years of experience to join our growing cloud support team.
Key Responsibilities:
✅ Provide first-line technical support for GCP and Google Workspace users.
✅ Troubleshoot Compute Engine, Cloud Storage, Cloud SQL, and IAM-related issues.
✅ Manage password resets, 2-Step Verification recovery, and Shared Drive access.
✅ Monitor Google Cloud Operations Suite and analyze logs to identify and resolve issues.
✅ Handle incident triage using Jira/ServiceNow and execute standard runbooks.
✅ Leverage GenAI tools like Gemini to interpret error logs and improve resolution time.
Required Skills:
✔️ 0–2 years of experience in IT Support, Help Desk, or Cloud Operations.
✔️ Basic knowledge of Compute Engine, IAM, and VPC Networking.
✔️ Google Cloud Digital Leader certification (Mandatory).
✔️ Associate Cloud Engineer certification is an added advantage.
✔️ Good communication skills with a customer-first approach.
✔️ Familiarity with GenAI tools such as Gemini.
🎯 Immediate Joiners are highly preferred.
📩 If you're interested or know someone who would be a great fit, please share your updated resume or tag them in the comments.
#Hiring #ImmediateJoiner #GCP #GoogleCloud #GoogleWorkspace #CloudSupport #TechSupport #ITJobs #BengaluruJobs #Virtusa #CloudCareers #GoogleCloudDigitalLeader #AssociateCloudEngineer #GenAI #Gemini #Jira #ServiceNow
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for this role at Virtusa? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.