Field Support Engineer Trainee
#recruitment #jobdrive #NATS_Apprentice
We are hiring for the below position -
Designation:
Field Support Engineer Trainee (L1)
Department:
IT Infrastructure & Technical Support
Employment Type:
NATS Apprentice (Apprenticeship)
Experience:
Freshers / 0–1 Year
Location:
1. Assam (North East)
2. Bhubaneswar
Educational Qualification:
Diploma in Computer Science/IT/Electronics/ECE, or equivalent.
Job Summary:
We are looking for enthusiastic and technically inclined NATS Apprentices to join our IT Infrastructure team as Field Support Engineers (L1). The candidate will be responsible for providing first-level onsite technical support for desktops, laptops, printers, peripherals, and basic network devices. The role involves installation, troubleshooting, preventive maintenance, and end-user support at customer locations.
Technical Skills:
1. Knowledge of desktop and laptop hardware.
2. Basic understanding of Windows 10/11 installation and troubleshooting.
3. Familiarity with Microsoft Office installation and configuration.
4. Basic networking concepts (TCP/IP, LAN, Wi-Fi).
5. Knowledge of printers and peripheral devices.
6. Understanding of BIOS settings and hardware diagnostics.
7. Basic knowledge of antivirus and endpoint security.
Soft Skills:
1. Good communication skills.
2. Customer-oriented attitude.
3. Problem-solving ability.
4. Time management.
5. Willingness to travel.
6. Ability to work independently and in a team.
Eligibility:
Freshers are encouraged to apply.
Those candidates who are interested can share your CV to [contact shared on WhatsApp]
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for this role at Accel IT Services? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.