Customer Support
Customer Support Executive
0-3 Years
Total Experience
Full Time
Job Type
10
No. of Openings
Gurgaon
Location
About Us
An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization.
Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked
Key Responsibilities
Resolving customer complaints brought to your attention.Possessing excellent product knowledge to enhance customer support.Following up with customers for any further information.Answer phone calls more professionally and provide information about products and services as required by the callers.Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments.
Requirments And Skills
A bachelor’s degree in administration or a related field.Freshers can also apply.Excellent interpersonal and written and oral communication skills.Knowledge of CRM systems.Basic word & excel knowledge is required.
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Interview advice
Going for the Customer Support role at VCQRU PRIVATE LIMITED? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.