Customer Support Intern
Aboutthecompany- www.igp.com / Interfloraindia
Interflora/IGP.comisoneoftheworld's and India'sleadingmulti-categorygiftingcompany, providingoneofthebest-curatedcollectionsoffestivalmerchandise, gifts, freshflowers, cakes, plants, gourmetfoods&personalizedproductsforalloccasions&festivals. Trustedbymoreth an 5 millionusersworldwide, weprideourselvesonbeing India's No.1 giftingsite. Wehaveacollectionofmoreth an 25 k+curatedandpersonalizedgiftsforalloccasionsthatareavailableforsame-daydeliveryacross 1000+cities in Indiaandforfreeshippingacross 100+countries.
Wehaveanever-expandingglobalfootprintwithcustomersspanningacross 100+countriesandthecapabilitytodelivergiftstoover 150 countries. Weareheadquartered in Mumbaiwithover 1200+employeesacrossouroffices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore.
About the Internship:
Internship Period: July to September, 2026.
Working Day's: 6 Days(1 dayoff-Rotational)
Shift: 8 am-5 pm/1 pm-10 pm(Rotational)
Location: Times Squarebuilding, Marol Metrostation, Andheri, Mumbai
Walkinforinterviews: Monday-Friday(11 AM-4 PM)
Fulltime: 12000-15000/-permonth(9 Hours)
Selectedintern'sday-to-dayresponsibilitiesinclude:
1. Handlingcustomerservicesrelatedtasks
2. Replyingtoemailsandchat
3. Handlinginboundandoutboundcallswhenrequired
Basic Requirements: -
1)Fluency in English and Hindi-otherregionallanguagesoptional.
2)Good Comprehensionskills-shouldbeabletounderstand a Customer'semotionsoncalls/emails/chats.
3)Goodgraspingpower-shouldbeaquicklearnerandpickuponprocessinformationeffortlessly.
4)Shouldbewellversedwiththebasicsofe-commerce.
5)Shouldbeenergeticandenthusiastictolearnconcepts.
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Interview advice
Going for the Customer Support role at JoinVentures? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.