Customer Service - Voice - Ahmedabad
Readytoshapethefutureofwork?
At Genpact, wedon'tjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustries, andwereleadingthecharge. Genpacts AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowwerescalingadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthatsshapingthefuture, thisisyourmoment.
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutionswehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation, ourteamsimplementdata, technology, and AItocreatetomorrow, today. Gettoknowusatgenpact.comand on Linked In, X, You Tube, and Facebook.
Invitingapplications for Customer Service(Voicerole)
Worklocation-Ahmedabad(workfromoffice)
Inthisrole, youwillberesponsibletodemonstrateinnovationandintuitioninidentifyingareasrequiringoperationaladaptationand/orimprovement. Activeuser of Internetandonlineapplications.
Responsibilities
• Respondtocustomerqueriesandcustomerconcerns
- Providesupportfordatacollectiontoenable Recoveryoftheaccountforenduser.
- Maintainadeepunderstandingofclientprocessandpolicies
- Reproducecustomerissuesandescalateproductbugs
- Provideexcellentcustomerservicetoourcustomers
- Youshouldberesponsibletoexhibitcapacityforcriticalthinkingandanalysis.
- Responsibletoshowcaseprovenworkethic, withtheabilitytoworkwellbothindependentlyandwithinthecontextofalargercollaborativeenvironment
Qualificationsweseekinyou!
Minimumqualifications
• Graduate(Any Disciplineexceptlaw)
- Freshersareeligible
- Excellentproficiencywithwritten Englishandwithneutral Englishaccent
Preferredqualifications
• Previousexperienceinacustomerservicerolechat/email/voice
- Effectiveprobingskillsandanalyzing/understandingskills
- Analyticalskillswithcustomercentricapproach
Whyjo in Genpact?
• Beatransformationleader Workatthecuttingedge of AI, automation, anddigitalinnovation
- Makeanimpact Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter
- Accelerateyourcareer Gethands-onexperience, mentorship, andcontinuouslearningopportunities
- Workwiththebest Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
- Thriveinavalues-drivenculture Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress Comejointhetechshapersandgrowthmakersat
Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Let’sbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.
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Interview advice
Going for the Customer Support role at Genpact? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.