Customer Service Assistant
JOBPROFILE Jobtitle
Customer Service Assistant
Rewardlevel
Associates 2
Reportingto
Commercial Manager/Store Manager
Qualification
• Essential
- Preferred
Minimum 12 th Pass
Any Graduate
Key Deliverables (Essentialfunctions Responsibilitiesof the Job)
:
As a Customer Service Associate at Marks and Spencer, yourmainroleistoassistcustomers, maintainstorestandards, andlearnthebasicsofstoreoperations. Yourkeyresponsibilitiesinclude:
1. Customer Service:
• Greet Assist Customers: Welcomecustomerswithafriendlyattitudeandhelpthemfindwhattheyneed.
- Underst and Customer Needs: Listentocustomers, understandtheirpreferences, andrecommendsuitableproducts.
2. Store Standards:
• Visual Merchandising: Helpmaintainthestore'sappearancebyfollowingguidelinesforproductdisplays.
- Product Handling: Ensureproductsarehandledcarefullyandorganizedcorrectlyontheshelves.
3. Basic Operations:
• Learn Store Procedures: Followcompanyguidelinesfortaskslikestocking, housekeeping, andcashiering.
- Assist with Cashiering: Whenneeded, helpwithbasiccashierdutiestoprovidesmoothservice.
4. Growth Learning:
• On-the-Job Training: Takepartintrainingsessionstoimproveyourskillsandgrowwithintherole.
Disclaimer: Thisjobpostinghasbeenaggregatedfromexternalsource. Roledetails, content, andavailabilityaresubjecttochange. Applicantsareadvisedtoconfirmthelatestinformationdirectlyonthecompanywebsitebeforeapplying.
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Interview advice
Going for the Customer Support role at MARKS&SPENCER(M&S)? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.