Customer Service Analyst 1-Support
Asamemberof the Supportorganization, yourfocusistodeliverpost-salessupportandsolutionsto the Oraclecustomerbasewhileservingasanadvocateforcustomerneeds. Thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans, aswellastechnicalquestionsregardingtheuseofandtroubleshootingfor our Electronic Support Services. Aprimarypointofcontactforcustomers, youareresponsibleforfacilitatingcustomerrelationships with Supportandprovidingadviceandassistancetointernal Oracleemployeesondiversecustomersituationsandescalatedissues.
Career Level-IC 1
• Deliverpost-salessupportandsolutionsto the Oracle Support Servicescustomerbasewhileservingasanadvocateforcustomerneeds.
- Resolvepost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans, aswellastechnicalquestionsregardingtheuseofandtroubleshooting for Electronic Support Services.
- Actasaprimarypointofcontactforcustomers, facilitatingrelationships with Supportandprovidingadviceandassistancetointernal Oracleemployeesondiversecustomersituationsandescalatedissues.
- Inthisrole, youwillactasaliaisonbetween Oracleemployeesandthecustomerwithmoderatedirection from Seni or Client Relations Analystsandmanagement.
- Provideguidanceandresolutiononawiderangeoftechnicalandnon-technicalcustomerissues.
- Resolutionisprimarilyprovidedinrealtimewithfollowupformorecomplexmatters.
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Interview advice
Going for the Customer Support role at Oracle? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.