Business Advisory New Associate-Voice
About The Role
Skillrequired: Next Generati on Customer Operations-Customer Service Technology
Designation: Business Advisory New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Whatwouldyoudo Wearelookingfortalentedindividualsinordertoshapeandcontributetothesuccessofournew Engagement Centre. Asacustomerservice Agentyourprimaryrolewillbetoassistourconsumers/customerswithcomplainthandling, orderandreturnprocessing, inboundcalls, websiteregistrationinquiriesandgeneralquestionsorconcernsregardingourproductstotradeandmarketingteam
Whatarewelookingfor Consideringthatthepositionwillcovermultimedia/multichannelsupport, likecustomerservice, customercontactandtechnicalsupport, ortrademarketingactivities, thefollowingexperienceandskillsarerequired: Experience Required Inbound and Outboundcustomerserviceexperience Experienceworkingunderpressure
Roles and Responsibilities: Handlesupport/serviceescalationsto/fromclients Transfercallsto the Tier 2 department Willtrackandreportsystemissuesasneeded Staycurrentwithsysteminformation, changesandupdates Complywithservicelevelagreements Supportandhelp on Processdocumentati on Complywiththeassignedscheduletocoverthehoursofoperati on Complywiththeaccount KPIs Supportwithanyothernewprocessatthetimetheclientrequiresit, ifithasbeenofficiallyincludedinourrangeofservices
Qualification Any Graduation
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Interview advice
Going for this role at Accenture? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Re-read the job description and prepare two projects or coursework examples that map directly to what it asks for.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.