Associate HRO

🎯 Hiring Alert: Wipro | Associate – HRO | Mumbai

Looking for a customer-focused Associate to join our BPS team in Mumbai. If you have experience in Payroll (HCM) and enjoy solving client queries with precision, this role is for you.

📌 Requisition ID: 174906
📍 Location: Mumbai
🧑‍💻 Experience: Open (freshers/experienced with payroll/HCM background preferred)

Must-Have Skill:
Payroll (HCM)

What You'll Do:

· Handle incoming client requests via phone/email
· Document, track, and resolve queries as per SLAs
· Troubleshoot product issues and guide users step-by-step
· Maintain logs, knowledge bases, and self-help documents
· Escalate critical issues to Team Leader when needed
· Ensure compliance with service agreements
· Participate in product trainings to stay updated

Key Performance Areas:

· Process SLAs & quality standards
· Customer feedback & pulse score
· Productivity & training hours

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📩 Interested candidates, DM me with these details:

· First Name
· Last Name
· Email ID
· Phone Number
· Years of Experience
· Job Code/Req ID: 174906

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