Associate - Customer service - Voice
Readytoshapethefutureofwork?
At Genpactwedon'tjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustriesandwereleadingthecharge. Genpact's AIGigafactoryourindustry-firstacceleratorisanexampleofhowwerescalingadvancedtechnologysolutionstohelpglobalenterprisesworksmartergrowfasterandtransformatscale. Fromlarge-scalemodelstoagentic AIourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-movingtech-drivenenvironmentlovesolvingreal-worldproblemsandwanttobepartofateamthatsshapingthefuturethisisyourmoment.
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledgeoperationalexcellenceandcutting-edgesolutionswehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriositycourageandinnovationourteamsimplementdatatechnology and AItocreatetomorrowtoday.
Weareinvitingapplicationsfortherole of Associate-Customer Service
**Worklocation: Gurgaon(Workfromoffice)
Responsibilities:
• Guidecustomersthroughpayrollsetup, payruns, corrections, andpost-payrolltasks, ensuringfundssuccessfullymoveoutofthebusinesstotherightpeopleattherighttime.
- Diagnoseandresolvepayment, debit/withdrawal, directdeposit, andrelatedpayrollfundingissuesusingastructured, investigativeapproachacrosscustomer-facingtoolsandback-officeworkflows.
- Helpcustomersunderstandhowworkflowsconnectacrossproducts(forexample: Teamsetup(employees, payrates, taxes, benefits)+timetracking(hours, PTO, approvals)payrollprocessingpaydelivery(DD/checks)taxes/filings.
- Owncustomerissuesfromintaketoresolutionwheneverpossible; whenescalationisrequired, clearlydocumentfindings, actionstaken, andrecommendednextstepstominimizecustomereffort.
- Communicatewithclarityandconfidenceespeciallywhensharingoutcomesthecustomermaynotwanttohear. Setexpectationsearly, explainthewhyinplainlanguage, andholdfirmonpolicy, risk, andcompliancerequirementswhilestillshowingempathyandofferingnext-bestoptions.
- Buildtrustquicklybyidentifyingbusinessgoalsandconstraints, de-escalatingwhenneeded, andusingappropriatefinancialandpaymentsterminology.
- Followestablishedpolicies, compliancerequirements, andriskcontrols, andapplysoundjudgmentwhennavigatingregulatedorsensitivemoney-movementscenarioswithinrolescope.
- Stayeffectiveinafast-changingenvironmentbyusingavailableresourcestofindaccurateanswersquickly, keepupwithupdates, andstayfocusedonmovingthecustomer’sissueforward.
- Gainathoroughunderstandingofthecustomer’ssmallbusinessoperations, challenges, andgoals
- Recommendtherightsolutionsbasedonneedacrosstheclientecosystemandreinforcethevaluepropositionandcompletesaleduringcall(includingnewcustomeracquisitionand/orecosystemattach)
Qualifications
Bachelors-Business Administration, Bachelors-Communication, Bachelors-Hospitality Management, Bachelors-Informati on Technology, Bachelors-Marketing
Whyjo in Genpact?
• Beatransformationleader Workatthecuttingedge of AIautomationanddigitalinnovation
- Makeanimpact Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter
- Accelerateyourcareer Gethands-onexperiencementorshipandcontinuouslearningopportunities
- Workwiththebest Jo in 140000+boldthinkersandproblem-solverswhopushboundarieseveryday
- Thriveinavalues-drivenculture Ourcouragecuriosityandincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress
Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Letsbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtoracecolorreligionorbeliefsexagenationalorigincitizenshipstatusmaritalstatusmilitary/veteranstatusgeneticinformationsexualorientationgenderidentityphysicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegritycustomerfocusandinnovation.
Furthermorepleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit'payingtoapplyorpurchasingequipmentortraining.
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Interview advice
Going for the Customer Support role at Genpact? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.
- Keep answers tight and on-point; avoid rambling or personal topics like religion, politics, relationships or family.