Associate_Customer Service_Gurgaon
Readytoshapethefutureofwork?
At Genpact, wedon'tjustadapttochangewedriveit. AIanddigitalinnovationareredefiningindustriesandwereleadingthecharge. Genpact's AIGigafactory, ourindustry-firstaccelerator, isanexampleofhowadvancedtechnologysolutionswerescalingtohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Fromlarge-scalemodelstoagentic AI, ourbreakthroughsolutionstacklecompaniesmostcomplexchallenges.
Ifyouthriveinafast-moving, tech-drivenenvironment, lovesolvingreal-worldproblems, andwanttobepartofateamthat'sshapingthefuture, thisisyourmoment
Genpact(NYSE: G)isanadvancedtechnologyservicesandsolutionscompanythatdeliverslastingvalueforleadingenterprisesglobally. Throughourdeepbusinessknowledge, operationalexcellence, andcutting-edgesolutionswehelpcompaniesacrossindustriesgetaheadandstayahead. Poweredbycuriosity, courage, andinnovation , ourteamsimplementdata, technology, and AItocreatetomorrow, today.
Genpactinvitingapplications for Customer Service: Voiceroles(English)||Gurgaon
- Shifts: Flexiblewithanyshift
- Worklocation: Gurgaon(Onlyworkfromoffice)
Responsibilities
• Respondtocustomerqueriesandcustomer'sconcern
- Providesupportfordatacollectiontoenable Recoveryoftheaccountforenduser.
- Maintainadeepunderstandingofclientprocessandpolicies
- Reproducecustomerissuesandescalateproductbugs
- Provideexcellentcustomerservicetoourcustomers
- Youshouldberesponsibletoexhibitcapacityforcriticalthinkingandanalysis.
- Responsibletoshowcaseprovenworkethic, withtheabilitytoworkwellbothindependentlyandwithinthecontextofalargercollaborativeenvironment
Qualificationsweseekinyou
Minimumqualifications
• Graduate(Any Disciplineexceptlaw)
- Fluency in Englishlanguageismandatory
Preferredqualifications
• Effectiveprobingskillsandanalyzing/understandingskills
- Analyticalskillswithcustomercentricapproach
- Excellentproficiencywithwritten Englishandwithneutral Englishaccent
- Youshouldbeabletoworkonaflexibleschedule(includingweekendshift)
Whyjo in Genpact?
• Beatransformationleader Workatthecuttingedge of AI, automation, anddigitalinnovation
- Makeanimpact Drivechangeforglobalenterprisesandsolvebusinesschallengesthatmatter
- Accelerateyourcareer Gethands-onexperience, mentorship, andcontinuouslearningopportunities
- Workwiththebest Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
- Thriveinavalues-drivenculture Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress
Comejointhetechshapersandgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Letsbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation. Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.
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Interview advice
Going for this role at Genpact? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.