Associate - Customer Care - Non - Voice
Readytoturnboldideasintoreal-worldimpact?
At Genpact, wedontjustadapttochange, weleadit. AIanddigitalinnovationaretransformingthewaybusinesseswork, andwereattheforefrontofit. Genpacts AIGigafactory, ourindustry-firstaccelerator, exemplifieshowwescaleadvancedtechnologysolutionstohelpglobalenterprisesworksmarter, growfaster, andtransformatscale. Whethertacklingcomplexchallengesthroughlarge-scalemodelsoragentic AI, ourbreakthroughsolutionstacklecompanies’mostcomplexchallenges.
Ifyouthriveinafast-moving, innovation-drivenenvironment, lovebuildinganddeployingcutting-edge AIsolutions, andwanttopushtheboundariesofwhat’spossible, thisisyourmoment.
Genpact(NYSE: G)isanagenticandadvancedtechnologysolutionscompany. Weleverageprocessintelligenceandartificialintelligencetodelivermeasurableoutcomes. Withastrongpartnerecosystemanddecadesofclienttrust, weprovideinnovativesolutionsthattransformhowbusinessesrun. Poweredbyateamwithanactivelearningmindsetandclientcentricityatitscore, wedeliverlastingvaluefortheworld’sleadingenterprises.
Gettoknowusatgenpact.comand on Linked In, You Tube, X, and Facebook.
Inviting Applicationsfortherole of Associate-Customer Care-Non–Voice
Location: Hyderabad(Work from Office)
Responsibilities:
• As a Productionsupport Agentyouwillplayapivotalroleinourcommitmenttocustomersatisfactionandtheseamlessoperationofourproductsandservices. Youwillserveasthefirstpointofcontactforourcustomersadeptlyhandlingandresolvingtechnicalissuesusingestablishedproceduraldocuments. Inadditionyouwillcollaboratewith our Engineeringteamstomanagesimpleinternalrequeststhathaverunbooks. Youwillensurethesecureandefficientoperationofproductionsystemsandservicesbymanagingroutinebutcriticalsupporttasks. Youwillberesponsibleforrespondingtosystemeventsexecutingoperationalrunbooksandmaintainingaccuratecommunicationsacrossinternalandexternalstakeholders. Thisrolerequiresprecisionsecuredatahandlingandconsistentfollow-throughonoperationalprocedures.
- Providehigh-qualitysupportandtakeownershipinrespondingtoinquiriesforcustomerticketsassignedtoyou.
- Youwillbehandlingcustomerdataupdatesthataredonevi a UI
- Performuseradministrationtaskssuchasaccountprovisioningandaccesscontrolswithhighattentiontocomplianceandaccuracy.
- Responsibleforhigh-qualityandtimelycommunicationstocustomersbasedonticketssubmitted.
- Followtherunbooksandprocedurestosolvecustomerproblemsandescalateifnecessary.
- Workcross-functionallytoresolveissuesandprovidecustomercare.
- Handlenotificationsfromvariousnetworksandactionsasperthedocuments.
- Runqueriestopulldatareports.
- Handlesecureexchange of PIIusing PCI-compliantprocesses
- Respondtocustomerticketswithtimelyclearandhigh-qualitycommunication.
- Executestepsfromnetworkandsystemnotificationsensuringproperdocumentationandactionperinternal SOPs.
Qualifications
Bachelors-Business Administration, Bachelors-Communication, Bachelors-Hospitality Management, Bachelors-Informati on Technology, Bachelors-Marketing
Required Skills
Claims Resolution, Customer Care, Customer Experience(CX), Customer Journey Mapping, Producti on Support
Whyjo in Genpact?
• Lead AI-poweredtransformation –Driveinnovationandsolvereal-worldbusinesschallengesthatmatter
• Makeanimpact –Helpglobalenterprisessolvebusinesschallengesthatmatter
• Accelerateyourcareer –Gainhands-onexperience, mentorship, andworld-classlearningopportunitiestostayahead
• Workwiththebest –Jo in 140, 000+boldthinkersandproblem-solverswhopushboundarieseveryday
• Thriveinavalues-drivenculture –Ourcourage, curiosity, andincisiveness-builtonafoundationofintegrityandinclusion-allowyourideastofuelprogress
Comejoin the 140, 000+coders, techshapers, andgrowthmakers at Genpactandtakeyourcareerintheonlydirectionthatmatters: Up.
Let’sbuildtomorrowtogether.
Genpactis an Equal Opportunity Employerandconsidersapplicantsforallpositionswithoutregardtorace, color, religionorbelief, sex, age, nationalorigin, citizenshipstatus, maritalstatus, military/veteranstatus, geneticinformation, sexualorientation, genderidentity, physicalormentaldisabilityoranyothercharacteristicprotectedbyapplicablelaws. Genpactiscommittedtocreatingadynamicworkenvironmentthatvaluesrespectandintegrity, customerfocus, andinnovation.
Furthermore, pleasedonoteth at Genpactdoesnotchargefeestoprocessjobapplicationsandapplicantsarenotrequiredtopaytoparticipateinourhiringprocessinanyotherway. Examplesofsuchscamsincludepurchasinga'starterkit, 'payingtoapply, orpurchasingequipmentortraining.
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Interview advice
Going for this role at Genpact? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.