As an Executive - Customer Service
Company Profile
Credence Global Solutionsisadiversifiedtechnology-drivenfinancialtransformationcompanywithdeep
expertiseandafocus on Receivables Management, Healthc are RCM, Technology Platforms and Contact
Centerverticals. Credenceservicesleadingtelecommunication, healthcareandmediacompaniesinthe
United States.
We are 4600+employeesstrongwhoprovideexceptionalperformancethatiscustomerfriendly&
compliant; anddeliverworld-classresultstoensurebrandintegrity.
Healthcareprovidersserviced by Credenceincludemedicaltransportproviders, emergencyphysicians,
healthinfusionserviceproviders, anddiagnosticlaboratories.
Inthetelecommunicationvertical, Credenceservesfourofthetopfiveprovidersin the United States.
Our Group Companies:
Credence Resource Management, LLC-Focusesonproviding Receivables Managementand
voice-based BPOservices, istheflagshipcompanyof the Credence Group.
Innoval Global Solutions, LLC&Medst at Inc-Provide RCMservicestohealthcareproviders.
i Valuate Global Technologies-Provides Technologyplatformsthatenhanceproductivityand
complianceforcreditorsandhealthcareproviders.
As an Executive-Customer Service, youwillberesponsibletocommunicatewithconsumersof
healthcareandtelecommunicationprovidersin the United Statestocollectonoverdueandunpaid
bills. Asacollectionspecialist, youwillberesponsibleforcallingconsumersonphoneand
negotiatingfortheoverduepayment, onbehalfoftheclient.
• Utilizeeffectiveverbalcommunicationandcustomerserviceskillswhilecommunicatingwith
customerstoresolvetheaccountdelinquency.
• Abletomanagedifficultcustomerissueswhileworkinginafast-pacedenvironment
- Determinethereasonfordelinquencyandbestcourseofactiontoassistconsumers.
- Engageourconsumerswiththehighestlevelofrespectanddignity.
- Documentallcollectioneffortsforeachassignedaccountinaccordancewithestablishedprocedures
andcompliancepolicies.
• Communicateprofessionallyandregularlywithleadershipandpeersonstatusofaccounts,
escalationsinaccordancewithestablishedstandards.
• Ensureallaccountsinassignedlistsaremanagedaccuratelyandinatimelymanner.
- Callsaremajorlyoutboundandoveraperiodmovestoablended(inbound/outbound)environment.
- Accountsareearly/mid/late-stagedefaultsreturnpayments, firstpaymentdefaults, andworkdate
followupassignments.
Preferredcandidateprofile
Profile Requirements
• Goodcommunicationskills
- Thisjobrequiresyoutowork in USshiftsbetween 5: 30 pm&10: 30 am
Credence Resource Managementv 4.0 Effective October 1, 2025
Highlights
• Best in Market Salaries from 3 lakhsplus
- 7 weeknewhiretrainingprogram
- Unlimited Incentive Planwithtransparent KRA's
- Enhance your Analytical/Decisi on Making&Negotiationskills
- Crossfunctionalgrowthopportunitieswith in 6 months, forexperiencedcandidates
- Free Medical/Lifeinsurance
- Employee Centric&Compliant Policies
- Free Home Pick&Drop Transportation
- Fixedshiftspostthetrainingperiod[Rarechangesincaseofbusinessrequirements]
- 7: 15 minloginplus 45 minutebreak=8 hourshifts
- Sundayfixed Off&Alternate Saturday Working
Contact-
Urvashi [contact shared on WhatsApp]
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for the Customer Support role at Credence Resource Management? A few things that help freshers walk in prepared:
- They are testing patience and clarity: be ready to explain something complicated simply and to stay calm through a tricky customer scenario.
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.
- It is fine not to know something — say how you would find the answer. Freshers are hired for how they think, not for knowing everything already.
- Use STAR for "tell me about a time" questions — Situation, Task, Action, Result — so your story stays clear and short.