Apprentice
The Commercial Servicing Networkisadedicatedteam of Customer Care Professionals, leadersandsupportgroupsworkingtogethertodeliveroutstandingserviceeverydayto our Card Membersaroundtheworld. Ourdedicatedcareprofessionalsandpartnersstrivetotreateveryservicinginteractionasanopportunitytoputthecustomerfirst, addmeaningfulvalue, anddeepenrelationships.
• Consistentlydeliverextraordinaryservice(throughchatorphone, asrequired, )whilstinafast-paced, structured, customercareenvironment.
- Abletoaddress 2-3 Chatconversationssimultaneously.
- Readytowork in 24/7 shiftenvironmentandminimum 3 daysworkfromofficeinagivenweek.
- Consult with Card Memberstounderstandtheirneedsandtailoruniqueandpersonalsolutionsforthem, whilealsoreinforcingthebenefitsofcardmembershipthatdeepencustomerengagement.
- Developkeyconsultingskills, includingbuildingahumanconnectionwithcustomersthroughcareandempathy, handlingobjections, andprovidingsolutions.
- Meetandexceedperformancegoalsthatincludecustomersatisfaction, consultativesales, handlingtime, scheduleadherence, andcomplianceregulations.
- Maintainahighlevelofintegritytoworkwithcustomerinformationandmeetcompliancerequirements.
Minimum Qualifications
• Bachelorsdegree
- Notmoreth an 5 yearsofdifferencebetweenbachelor’sdegreecompletiondate and Joiningdate
- Shouldnothavemoreth an 11 monthsofworkexperience
- Shouldnothaveenrolledinanypri or Government Apprenticeshipprograms
- Strongattentiontodetailandaccuracy
- Goodcommunicationandinterpersonalskills
- Awillingnesstolearnandadapttonewtasksandchallenges•Abilitytomaintainconfidentiality
Preferred Qualification
• Computerliterate, abletonavigatethroughmultiplecomputersystemsandapplications, simultaneously, withspeedandaccuracy.
- Strongwrittenandverbalcommunicationskillstobeabletoconverseclearlyandnaturally, whiledemonstratingactivelisteningskillstoadaptconversationtosuitthesituationand the Card Member’scommunicationstyle.
- Aproblem-solvertoefficientlyevaluate Card Memberissuesandofferthebestinventivesolutionswithaviewtoresolvingonthefirstcontact.
- Provenanalyticalskillstoanalyzecustomeraccounts, uncovertherootcauseofcustomerissuesandprovidetailoredsolutionstocustomersatisfaction
- Resilienceisneededtoefficientlymanageasteadystreamofcustomerinteractions, whilebalancingperformancetomeetavarietyofmetrics.
- Abilitytomultitaskandanswermultiple Card Memberqueriessimultaneously, whiletogglingbetweenscreens/tools, withoutbecomingoverwhelmed
Compliance Language
At Ameri can Express, ourcultureisbuilton a 175-yearhistoryofinnovation, sharedvaluesandleadershipbehaviors, andanunwaveringcommitmenttobackourcustomers, communities, andcolleagues. Aspart of Team Amex, you’llexperiencethispowerfulbacking:
• Flexibleworkingmodelwithhybrid, onsiteorvirtualarrangementsdependingonroleandbusinessneed
- Careerdevelopmentandtrainingopportunities
Free. Hopin never charges students. Reply STOP any time.
Interview advice
Going for this role at AMERICANEXPRESS? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Rehearse "tell me about yourself" out loud in about 60 seconds — education, one standout achievement, why this role — instead of reciting your CV top to bottom.
- Put numbers on your achievements: "8.5/10 GPA", "cut load time by 40%", "led a team of four" lands far better than "good grades" or "hard-working".
- For a virtual interview, test your internet, camera and mic in advance, sit somewhere quiet and well-lit, and still dress formally — it signals you are serious.
- Prepare two or three thoughtful questions to ask them about the team, the work and growth; "I have no questions" reads as low interest.