Analyst
Lead Voice of Consumer(Vo C)programsincludingsurveys, reviews, andfeedbackanalysis
•Design, manage, andanalyze Net Promoter Score(NPS), CSAT, CESprogramsacrosscustomertouchpoints
•Performsocialmedialisteningandsentimentanalysisacrossplatforms(Twitter/X, Instagram, Facebook, forums, etc.)
•Analysewebandappperformancemetricsusingtoolslike Ado be Analytics, Google Analytics, Amplitudeetc.
•Analyzedatafromofflinetouchpointsandotherphysicalcustomerinteractionchannelstogenerateactionableinsightsoncustomer experienceandbusinessperformance.
•Identifycustomerjourneys, drop-offs, andbehaviouralpatternsacrossdigitaltouchpoints
•Identifykeycustomerpainpoints, trends, andemergingissuesthroughdata
•Builddashboardsandreportsusing Power BI, Tableau, orsimilarvisualizationtools
•Translatedataintoactionableinsights, compellingnarratives, andstrategicrecommendations(datastorytelling)
•Collaboratewithdigital, marketing, product, and CXteamstodriveimprovements
•Manageclientcommunicationandensuretimelydeliveryofinsightsandreports
•Driveclosed-loopfeedbackmechanismsandcontinuousimprovementinitiatives.
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Interview advice
Going for this role at eClerx? A few things that help freshers walk in prepared:
- Before you go in, list the top three things this job asks for and prepare one concrete example for each — then tie every answer back to them.
- Arrive 10 to 15 minutes early (not an hour), and carry a printed CV, a valid ID and any certificates.
- Practise once out loud with a friend or a mock interview — the more you rehearse, the calmer and clearer you will be on the day.
- Send a short thank-you message within a day that refers to something specific you discussed — most freshers skip this, and it is remembered.
- Spend 30 to 60 minutes beforehand on the company's site, recent news and LinkedIn, so you can name one specific reason you want to join when they ask.